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International Competitiveness In Financial Services

RRP $491.99

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financial markets suggests that factors such as differences in capital requirements, limi- tations on size or on the range of financial activities in which firms can engage, govern- ment guarantee arrangements for deposits or payments, and reporting or disclosure requirements can have important effects on the efficiency of industrial and commercial firms and thus on the international competitive positions of major sectors of the U.S. economy. Regulatory and tax policies must therefore take into account effects on inter- national competitive positions in addition to domestic concerns. The articles in this issue analyze differences in market organization and regulation across countries and examine how efficiency in producing financial services is influenced by these differences. These articles were presented and discussed at a conference sponsored by the Amer- ican Enterprise Institute in Washington, D.C., on May 31 and June 1, 1990. This confer- ence on International Competitiveness in Financial Services brought to the attention of Washington policy officials these analyses by leading scholars in finance. Publication of these studies and critiques in the Journal of Financial Services Research is intended to stimulate further interest in research on these important issues.


Automation In Library Reference Services

RRP $238.99

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The future of reference librarianship as a viable and essential part of the library depends on developing a proactive, participatory, and hands-on approach to automation. This book pulls together the most important elements of change likely to influence library information services and explains them clearly. It covers both the conceptual context and practical real-life implementations of current automation in reference services. The automation technologies include OPACs, CD-ROM, international networks, expert systems, natural language processing, and virtual reality. In addition to helping people find information, reference librarians also perform another service: the comprehension and understanding of the operative connections between and route to information. It necessitates an unrelenting exploration and immersion within the world information matrix to maintain currency and knowledge. The author shows how reference librarians have in the past and will in the future take a leading role in adapting automation to reference services.


Managing Customer Service

RRP $16.99

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This book is designed for entry-level employees, managers, and students. The book is ideal for managers at all levels and in any industry as it centers on customer service. It is also ideal for students at the undergraduate as well as graduate levels majoring in business and hospitality. The book serves as a guide for people who want to learn about international business and management. Managers can use this book as a training tool with an emphasis on effective management, leadership, globalization, or personal development. Managers can also use this book as a quick reference to make decisions aimed at providing attentive customer service from a global perspective and exporting to create wow moments. This book provides key recommendations to managers on how serve customers well. Some of the recommendations include: keeping the promise, valuing the customer, the customer is right, educational approach to internal growth, effective training, displaying professionalism, and the importance of ethics. It can prepare an organization and its employees to deliver outstanding service. In this book, I inform leaders, managers, and students the importance of managing customer service effectively from a global perspective. Managing customer service requires managers to have global knowledge. Globalization is getting the world interconnected as a result of a service economy and advancement in technology. Today's managers need to embrace innovation, welcome new ideas and empower employees. Business organizations lose one of their greatest assets, human capital when they fail to retain good employees. This book is significant because it contributes to the body of literature in the management field and offers strategic solutions to industry leaders. Reading this book is advantageous as it provides some of the employment measurements the service industry needs to employ; thus, it can retain employees and satisfy customers. This book will benefit the service industry around the world as providing attentive customer service is the way of growing a business.


Balancing Copyright - A Survey Of National Approaches

RRP $903.99


A Pilot's Life In Active Service From 1930-1954

RRP $20.99

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In "A Pilot's Life in Active Service from 1930-1957", the story of successful and inspiring pilot Raimund Puda is told. From his dreams of becoming a pilot as a young boy from a small village if Czechoslovakia to achieving this dream and travelling all over the world as a fighter pilot.
It is easy for us in the 21st century to be oblivious to the experiences, tough decisions and sacrifices made by those who fought to allow us the freedoms we take for granted. 
This biography brings to life the experiences of a war-time pilot, his training and the reality of re-adjusting to life post-war.



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